Return Policy

At Shipora.lk, we take full responsibility for the quality and accuracy of the products sold on our platform. As the dropshipping company, we ensure that all products meet the expected standards. However, it is the responsibility of the dropshipper to provide accurate and correct information to the customers they serve. Below are the terms and conditions related to returns and our liability.

1. Product Quality and Accuracy

Shipora.lk guarantees that all products supplied through our platform are of high quality and match the descriptions provided. If a customer receives a product that does not meet their expectations or is different from what they ordered, they are entitled to return the product in accordance with this policy.

2. Responsibility of Dropshippers

While Shipora.lk ensures the quality of products, dropshippers are responsible for:

• Providing accurate product information and details to their customers.
• Handling customer communications and ensuring clarity in all transactions.
• Ensuring that the correct product is ordered based on the customer’s needs.

Any miscommunication or misleading information provided by the dropshipper is solely their responsibility. Shipora.lk is not liable for any issues arising from false or incorrect information provided by dropshippers, including any mistakes, misrepresentations, or errors during the order process.

3. Return Eligibility

Customers may return a product if:

• The product received is not in good condition or is damaged.
• The product does not match the description or is different from what was ordered.

Returns will be accepted under these conditions, and Shipora.lk will take responsibility for processing the returns and ensuring the customer receives the appropriate replacement or refund.

4. Dropshipper Return Fee

Depending on the agreement between Shipora.lk and the dropshipper, a return fee may be charged to the dropshipper for returned items. The fee amount is specified in the dropshipper’s agreement with Shipora.lk. It is the dropshipper’s responsibility to cover this fee in cases where the customer returns a product due to issues caused by the dropshipper, such as incorrect information or miscommunication.

5. Liability Disclaimer

Shipora.lk is not liable for any issues resulting from dropshippers providing incorrect or misleading information to customers. The dropshipper is solely responsible for resolving such matters with their customers. Shipora.lk’s liability is limited to the quality and accuracy of the products provided on the platform.

6. Return Process

To initiate a return, customers must contact Shipora.lk through our customer service channels. Once a return is approved, customers will receive instructions on how to return the product. Shipora.lk will process the return and provide a replacement or refund based on the customer’s preference and product availability.

7. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

Email: info@shipora.lk
Phone: +94 772151046